My Expertise
Strategic Communications
I translate complex digital narratives into clear, resonant messages that drive engagement and brand clarity.
Operations
Optimizing internal workflows to ensure seamless execution and high-performance delivery for your digital products.
Customer Success
Building lasting relationships through personalized support and strategic onboarding that maximizes product value.
Change Management
Guiding organizations through digital transformation with clarity and focus to ensure successful adoption.
About Gillian
I'm a strategic consultant with a background spanning marketing, digital technology, operations, and customer success. I started my career in advertising, planning and buying media campaigns for major brands with budgets up to $7M, then spent six years at a major mineral resources company moving through five roles across sustainability, digital analytics, and technology deployment. I kept spotting problems nobody had assigned me and building solutions for them. Dashboards that became industry standards, customer success frameworks built from scratch, and programs that went from stalled to delivering results mid-year.
What I do best is take something complex, a broken process, a stalled initiative, a product nobody is using yet, and turn it into something that actually moves people. I build trust fast, especially with people who aren't easily convinced. I work independently, communicate clearly at every level, and I care deeply about getting things right. If you're navigating change, trying to get a digital initiative to stick, or need someone who can see the whole picture and help you act on it, let's talk.
The first data-driven operational road design change in a major resource company's history.
First of its kind
Globally recognized
Named best industry application by the vendor's CEO. Adopted as the corporate standard.
0 to 80% mid-year
Rebuilt a stalled program and designed the digital dashboard and process that made it happen.
Let's Talk
I'd love to hear what you're working on. Whether you have a specific project in mind or just want to explore what working together could look like, get in touch.